1. Information We Collect
wangi4 collects various types of information to provide, maintain, and improve our services. The categories of personal data we collect include:
1.1 Information You Provide Directly
When you register an account or use our services, you voluntarily provide us with the following information:
- Account Registration Data: Full legal name, date of birth, residential address, email address, mobile phone number, and chosen username and password
- Identity Verification Documents: Government-issued identification documents such as Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license required for KYC (Know Your Customer) compliance
- Financial Information: Bank account details, e-wallet account information, transaction history, deposit and withdrawal records
- Communications: Any messages, inquiries, or support requests you send to our customer service team via live chat, email, or other communication channels
- Preference Settings: Language preferences, notification settings, responsible gaming limits, and other account customization choices
1.2 Information Collected Automatically
When you access and use wangi4, we automatically collect certain technical and usage information:
- Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
- Connection Data: IP address, internet service provider, approximate geographic location based on IP address
- Usage Data: Pages viewed, features accessed, time spent on platform, click patterns, navigation paths, referring URLs
- Gaming Activity: Bets placed, games played, wagering patterns, win/loss records, bonus usage, withdrawal requests
- Cookies and Similar Technologies: Session cookies, persistent cookies, local storage data, and other tracking technologies (see Section 8 for details)
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors and financial institutions for transaction verification and fraud prevention
- Identity verification service providers for KYC compliance
- Fraud detection and prevention agencies
- Game providers for gameplay statistics and fairness audits
- Marketing partners (only if you have consented to receive promotional communications)
2. How We Use Your Information
wangi4 uses your personal data for the following legitimate business purposes:
2.1 Account Management and Service Provision
- Creating and maintaining your account
- Verifying your identity and age (21+ requirement)
- Processing deposits, withdrawals, and other financial transactions
- Enabling you to place bets and play games
- Calculating and crediting winnings to your account
- Managing bonuses, promotions, and loyalty rewards
2.2 Legal and Regulatory Compliance
- Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- Preventing fraud, collusion, and other illegal activities
- Enforcing our Terms & Conditions and platform rules
- Responding to legal requests from authorities
- Maintaining required records for regulatory audits
- Verifying you are not located in restricted jurisdictions
2.3 Customer Support and Communication
- Responding to your inquiries and support requests
- Sending transactional notifications (deposit confirmations, withdrawal updates, bet settlements)
- Providing account security alerts
- Communicating important changes to terms, policies, or services
- Sending promotional communications (only with your consent)
2.4 Platform Improvement and Security
- Analyzing usage patterns to improve user experience
- Detecting and preventing security breaches, hacking attempts, and bot activity
- Identifying and addressing technical issues and bugs
- Conducting internal research and analytics
- Testing new features and optimizing platform performance
2.5 Responsible Gaming
- Monitoring gameplay patterns for signs of problem gambling
- Implementing self-exclusion and deposit limit requests
- Providing access to responsible gaming tools and resources
- Contacting users who may benefit from responsible gaming support
3. How We Share Your Information
wangi4 does not sell your personal data to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We share data with trusted third-party service providers who assist us in operating our platform, including:
- Payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja)
- Identity verification services
- Cloud hosting and data storage providers
- Customer support software vendors
- Game providers (Pragmatic Play, Evolution Gaming, Pocket Games Soft, Microgaming, etc.)
- Fraud detection and prevention services
All service providers are contractually obligated to maintain confidentiality and use your data only for the specific purposes we authorize.
3.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or other legal processes
- Requests from law enforcement or regulatory authorities
- Investigations into illegal activities or terms violations
- Protection of our legal rights, property, or safety
3.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transaction, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.
3.4 With Your Consent
We may share your information with third parties for purposes not described in this policy if you provide explicit consent at the time of collection.
4. Data Security Measures
wangi4 employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
- Encryption: All data transmission between your device and our servers uses SSL/TLS encryption (minimum 256-bit)
- Secure Storage: Personal data is stored on secure servers with restricted access controls
- Access Controls: Only authorized personnel with legitimate business needs can access personal data
- Regular Audits: We conduct periodic security audits and vulnerability assessments
- Firewalls and Monitoring: Network firewalls and intrusion detection systems protect against cyber attacks
- Employee Training: All staff members receive data protection and security training
- Incident Response: We maintain a security incident response plan to address potential breaches
While we implement robust security measures, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected users in the event of a data breach as required by law.
5. Data Retention
wangi4 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Active Accounts: While your account remains active, we retain all associated data to provide continuous service
- Closed Accounts: After account closure, we retain certain data for up to 7 years to comply with financial regulations, tax obligations, and legal retention requirements
- Marketing Data: If you unsubscribe from promotional communications, we retain a record of your opt-out preference indefinitely to honor your request
- Transaction Records: Financial transaction data is retained for 7 years as required by Indonesian tax and financial regulations
Upon expiration of the retention period, personal data is securely deleted or anonymized.
6. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal retention obligations)
- Right to Restriction: Request limitation of processing in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw previously given consent for data processing
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by data protection authorities
- Ensuring recipient countries have adequate data protection laws
- Implementing additional technical and organizational security measures
By using wangi4, you consent to the transfer of your data as described in this section.
8. Cookies and Tracking Technologies
wangi4 uses cookies and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. Types of cookies we use include:
- Essential Cookies: Required for basic platform functionality (login, account management, transaction processing)
- Performance Cookies: Collect anonymous usage statistics to improve platform performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track effectiveness of promotional campaigns (only with your consent)
You can control cookie settings through your browser preferences, but disabling certain cookies may limit platform functionality.
9. Children's Privacy
wangi4 services are strictly for users 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account.
Parents or guardians who believe a minor has provided us with personal information should contact us immediately at [email protected].
10. Third-Party Links
Our platform may contain links to third-party websites (such as game providers or payment processors). This Privacy Policy applies only to wangi4. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
wangi4 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email or platform notification
- Request your consent for changes that materially expand data collection or sharing practices
Your continued use of wangi4 after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
- Email: [email protected] (Data Protection Inquiries)
- Live Chat: Available 24/7 through the platform interface
- Response Time: We aim to respond to all privacy inquiries within 48 hours
For formal data protection complaints, you may also have the right to lodge a complaint with your local data protection authority.